Shipping, Returns, and Refunds
- Expenses: Shipping costs and any tax, custom, fee or other cost or expense, foreseeable or unforeseeable, shall be borne solely by the client. If you wish the Product to be insured and/or delivered by any other way other than standard courier service, you must indicate so and pay any applicable additional charges. You must pay any taxes, customs, and fees incurred with respect to your order.
- Processing your order may take up to 7 days.
- Estimated delivery times are:
- Average transit Times to the United States: 5 - 20 Business days
- Average transit times to International: 17 - 45 Business days
In view of the substantial reduction in flight frequencies or even cancellation of flights to certain destinations by airlines, as a result of a substantial reduction in flight frequencies, the time required for handing in posted items to airlines is subject to considerable delays of more than two weeks.
A Product will be deemed delivered to the client, a designated location, delivery point or representative of the client, including a member of the family, or any other person or authority entitled to receive the respective Product. We use third-party couriers to deliver orders, and we are not responsible for any third party acts or omissions including lost or delayed orders. Orders are sent out through regular shipping. If you wish to have them sent with insurance coverage or through express delivery, email us first at firstname.lastname@example.org before purchasing to receive a quotation.
The Products are manufactured on your demand. We can not cancel your order when it's already printed or shipped or when the Product is damaged. If delivery has been documented in proximity to the occurrence, we will deny a claim for fault unless you provide equivalent documentation. Therefore, to avoid inconvenience we suggest you document any Product immediately upon receipt.
- Shipping Costs. Shipping costs are non-refundable in any case. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns and Refunds Policy
- Please note, we only accept returns of unused, undamaged Products, with original packaging, tags, and marks intact. Missing accessories, damaged or negligently packaged Products will not be refunded.
- You will be responsible for paying for your own shipping costs for returning your item.
- Picking up the package in places where there is no distribution at the houses, is the customer's responsibility only. If the customer didn׳t pick-up the delivery, and the shipment sent back, a refund can be made after deducting the shipping charges.
- Once your package has arrived, you should open and examine it to make sure that the Products meet your order. If you wish to return a Product inform us as soon as possible and avoid removing the tags, altering, or washing the Product or its packaging.
- As per section 5 above, you may not cancel your order when it's already printed or shipped or when the Product is returned damaged. If delivery has been documented in proximity to an occurrence, we will deny a claim for fault unless you provide equivalent documentation. Therefore, to avoid inconvenience we suggest you document any Product immediately upon receipt. We do not accept refund requests based on cause
- Our returns policy allows cancellation up to 14 days as of the date of receipt.
- To process your return and refund your order, we require a receipt or equivalent proof of purchase.
- Please do not send your purchase back to the manufacturer. Instead, ask us for the return address. Shipping cost will be shouldered by the buyer.
- Any Product not in its original condition is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery, will not be returned or refunded.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 to 72 hours.
- A few standard Products are offered on the Website and may be refunded, but custom made or print-on-demand Products cannot be refunded.
Coupons and Discounts
17. You can only use one coupon code per purchase.
18. The shipping address MUST be accurate and complete.
19. The responsibility to fill the shipping and contracting details is the customer's
20. After sending the package, we do not have the ability to change the shipping address
21. If there is not enough space to fill out your full address, send urgently an email to customer service and ask to update the address and/or details of the shipping address.
22. Any lack of information and/or inaccuracy in the shipping details may result in the shipment not arriving at the destination and/or delays in delivery of the package and even returning it to the sender or its destruction by the local post office.
23. If an incorrect or incomplete address is entered, we will not be able to guarantee delivery of the shipment at the aforementioned time and/or delivery of the package, and the customer may be charged the shipping costs.